-
Type:
Bug
-
Resolution: Timed out
-
Priority:
Low
-
Component/s: Channel - Chat
-
1
-
Minor
Issue Summary
When a user creates a ticket from Slack, 2 tickets gets created.
Steps to Reproduce
- Enable the automatic ticket creation in Jira (slack configuration).
- Create a ticket using a "slack slash command" from the request channel.
Expected Results
Only one ticket should be created.
Actual Results
2 tickets get created.
Workaround
Don't use "slack slash command" when Automatic ticket creation is enabled.