Duplicate ticket created from Chat

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    • 1
    • Minor

      Issue Summary

      When a user creates a ticket from Slack, 2 tickets gets created.

      Steps to Reproduce

      1. Enable the automatic ticket creation in Jira (slack configuration).
      2. Create a ticket using a "slack slash command" from the request channel.

      Expected Results

      Only one ticket should be created.

      Actual Results

      2 tickets get created.

      Workaround

      Don't use "slack slash command" when Automatic ticket creation is enabled.

              Assignee:
              Unassigned
              Reporter:
              Iliyas Ahemad Siddiqui (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: