Cloning Issues Copies Form Attachments into New Issue, but does not Copy the Form

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    • 2
    • Severity 3 - Minor

      Issue Summary

      When an Issue is cloned, it does not copy Forms to the new ticket. However, the Form Attachments are copied into the new ticket. Since the Forms has to be copied again using an automation or REST API call, this Forms attachment is duplicated.

      Steps to Reproduce

      1. Create a new ticket with forms containing Forms attachment
      2. Clone the ticket, either manually or using automation.
      3. The new ticket will have the Forms Attachment, but the Form itself is not copied into the new ticket

      Expected Results

      Either the complete Form has to be copied or the Forms Attachment should not be copied into the new ticket.

      Actual Results

      The new ticket will have the Form Attachment, but the Form itself is not copied into the new ticket

      Notes

      We have an open suggestion JSDCLOUD-10939 to copy forms into cloned ticket.

      Workaround

      • The Forms attachment has to be manually deleted from the ticket

            Assignee:
            Unassigned
            Reporter:
            Gautham
            Votes:
            2 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: