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  1. Jira Service Management Cloud
  2. JSDCLOUD-14925

Migrating a form to cloud from OnPrem and linking to a request type with a required field not in the form will produce error on form save

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Medium Medium
    • Forms - Builder
    • None

      Issue Summary

      Forms migrated over to Cloud from Onprem (and linked to a request type where a field in the request type is marked as required but not linked in the form) will not save and instead output an error message "'Required' field is not linked" when trying to save changes to the form.

      This is reproducible on Data Center: (no)

      Steps to Reproduce

      1. Migrate a form over to Cloud from OnPrem
      2. Link it to a request type where the request type has a required/mandatory field but is not linked in the form.

      Expected Results

      The form saves without issues.

      Actual Results

      The form will not save and instead output an error message
      "'Required' field is not linked" when trying to save changes to the form, as the form has been linked to a request type where a field has been marked as mandatory but is not used within the Form migrated over to Cloud.

      Workaround

      If the field is required to be kept mandatory, then As a workaround, copying or duplicating the affected form - so as to create a new copy of the form - seems to fix the issue.

              Unassigned Unassigned
              dfb5cd90782d Andrew Daniels (Inactive)
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                Created:
                Updated:
                Resolved: