Send satisfaction survey as a separate notification

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      Description

      Currently, if a ticket had multiple status changes within a short timeframe (for example, a minute), and then it is resolved, the CSAT survey will be sent along with the notification for those status changes.

      For example:

      Suggestion

      To send the CSAT survey email separately.

        1. image-2024-09-11-15-43-32-180.png
          image-2024-09-11-15-43-32-180.png
          65 kB

            Assignee:
            Unassigned
            Reporter:
            Marco Velasco
            Votes:
            4 Vote for this issue
            Watchers:
            1 Start watching this issue

              Created:
              Updated: