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  1. Jira Service Management Cloud
  2. JSDCLOUD-14894

Send satisfaction survey as a separate notification

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      Currently, if a ticket had multiple status changes within a short timeframe (for example, a minute), and then it is resolved, the CSAT survey will be sent along with the notification for those status changes.

      For example:

      Suggestion

      To send the CSAT survey email separately.

        1. image-2024-09-11-15-43-32-180.png
          image-2024-09-11-15-43-32-180.png
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              Unassigned Unassigned
              ad5abbdc65b1 Marco Velasco
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                Created:
                Updated: