Issue Summary

When you use the sentiment field, even though the JQL query displays the correct value (Positive, Negative, or Neutral), the values are not populated if you export issues to Excel. Instead of displaying any of the three values, we have:

com.atlassian.servicedesk.plugins.sentiment.customfield.entity.Sentiment@3d8a7f97

JQL:

Export to Excel (csv):

It works correctly for Export to HTML:

Steps to Reproduce

1. Perform a JQL query and include the Sentiment field in the fields to be displayed.
2. On the top, select Export Issues - Export CSV / Export Excel CSV

Expected Results

The Sentiment field value (Positive, Negative, or Neutral) should be populated in the exported file.

Actual Results

The backend value is displayed:

com.atlassian.servicedesk.plugins.sentiment.customfield.entity.Sentiment@3d8a7f97.. 

Workaround

There is no available workaround for it.