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  1. Jira Service Management Cloud
  2. JSDCLOUD-14851

Forms can be edited through the Portal even when the workflow has a jira.issue.editable property set to false.

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      Issue Summary

      Adding the jira.issue.editable workflow property (Set to false) to a workflow status should prevent users from modifying the issue data via Portal and in the Jira view.
      However, the property only takes effect in the Jira view but not the Portal.

      Steps to Reproduce

      1. Add the workflow property jira.issue.editable set to false on a certain status.
      2. Create an issue and attach a Jira Form within it (Leave the form in Open state).
      3. Transition the issue status to the one where you previously configured the jira.issue.editable workflow property.
      4. Go to the Portal view and try editing the attached Form.

      Expected Results

      The Form fields are locked (Like in the Jira view) and can't be edited.

      Actual Results

      The Form can be edited making it seem the jira.issue.editable workflow property has no effect.

      Workaround

      Make the Form internal so it can't be seen through the Portal in order to prevent unwanted edits.

              Unassigned Unassigned
              9454f07e6289 Rogelio Martinez Chavez
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                Created:
                Updated:
                Resolved: