-
Type:
Suggestion
-
Resolution: Unresolved
-
Component/s: Canned Responses
-
None
-
1
It would be great to add labels/grouping features for canned responses.
This will help in situations where multiple teams are working in the same JSM instance and need to separate their canned responses.
Currently, we are organizing canned responses by naming convention. However, this has an impact for team's that come later alphabetically. They have to click "show more" until they locate their canned response.
Having labels can allow for easier filtering of a team's canned responses.