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  1. Jira Service Management Cloud
  2. JSDCLOUD-14840

Ability for external JSM Customers to access Confluence Knowledge base pages

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, when external JSM customers with no Confluence product access), attempt to access a knowledge base space by logging into Confluence, they are prompted to request access to Confluence.

      It will be a good option to have the mentioned customers access Confluence articles as viewers only. There is a Workaround provided in the article How JSM customers with an Atlassian account can view Confluence pages without having a license, however this cases this BUG when a custom domain is setup.

              Unassigned Unassigned
              38120c2dcbab Alexander Edmunds
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