Issue Summary

After an issue is created on the Jira Service Management Portal you logically get redirected to a page where all the details of the newly issue created are displayed (e.g. https://[INSTANCE-NAME e.g. my-cool-instance].atlassian.net/servicedesk/customer/portal/[SERVICE-DESK-ID e.g. 3]/[ISSUE-KEY e.g. PB-123]?created=true).

This is an inconvenience for customers wanting to use Jira Service Management as a Service Desk Kiosk so that walk-up users can log a ticket on their own. Under such a setup any random user should be able to create the ticket in the Kiosk and the default behavior instead of going to the issue created page (e.g. https://[INSTANCE-NAME e.g. my-cool-instance].atlassian.net/servicedesk/customer/portal/[SERVICE-DESK-ID e.g. 3]/[ISSUE-KEY e.g. PB-123]?created=true it'd be great if you get redirected to the home page of the portal instead (e.g. https://[INSTANCE-NAME e.g. my-cool-instance].atlassian.net/servicedesk/customer/portal/[SERVICE-DESK-ID e.g. 3]/)/

Steps to Reproduce

1. Go to your portal.
2. Create a ticket.
3. You'll always be redirected the the newly created issue page.

Expected Results

There could be a Configuration setting set in place so that you can decide if you get redirected to the newly created issue page in the portal or the home page in the portal.

Actual Results

As of now you only get redirected to the newly created issue page in the portal

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available