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  1. Jira Service Management Cloud
  2. JSDCLOUD-14807

Virtual Agent doesn't include conversation history when raising requests on Help Center/Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When the Virtual Agent escalates a ticket through the Help Center/Customer Portal, only the very first message sent by the user is copied on the Issue Summary, no additional information is provided.

      We should import the whole conversation into the request comments or issue description in order to provide agents with more context/information.

              Unassigned Unassigned
              543d2e85f0a8 Joao Vasconcelos
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                Created:
                Updated: