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  1. Jira Service Management Cloud
  2. JSDCLOUD-14767

Ability to reset the SLA

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    • SLA
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      Currently, once the SLA (Service Level Agreement) configuration is set, it begins tracking time based on the specified settings. However, there is no option to reset the SLA.

      How should it work?

      1. We start the SLA.
      2. We want the option to stop the SLA, similar to when a new ticket is created.
      3. There should be a 'Restart SLA' button available.
      4. Upon restarting, the SLA should function as if it were a new ticket.

              Unassigned Unassigned
              61315266b1bc Deepak Rai (Inactive)
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                Created:
                Updated:
                Resolved: