Users cannot view all their requests in Jira Service Management portal due to being part of multiple organizations

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    • 3
    • Severity 3 - Minor

      Issue Summary

      In Jira Service Management, users who belong to a large number of customer organizations may find that their requests do not appear in the portal. Instead, the interface displays that no requests could be found. However, these users can still view requests specifically created by them by changing the filter option to "Created by me".

      Steps to Reproduce

      1. Add a user to a large number of customer organizations.
      2. Impersonate or ask the user to log in as the user and navigate to the Jira Service Management customer portal.
      3. Attempt to view all requests shared with the organizations using the "All" filter.

      Expected Results

      The user should successfully view all requests shared with their organizations.

      Actual Results

      The UI displays that no requests are available. By using browser developer tools, the following error can be observed:

      Handler dispatch failed; nested exception is java.lang.StackOverflowError
      

      Workaround

      Users can switch the filter to "Created by me" to view requests they have personally submitted. Additionally, reducing the number of organizations a user belongs to may alleviate the issue.

              Assignee:
              Unassigned
              Reporter:
              Yuri Moura (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: