Issue Summary

Currently, the Responders field is not listed in the Edit issue action in Jira Automation. To update it, you need to use advanced field editing using JSON, following this guide.

The Opsgenie team ID is needed to add Teams as responders, which works. However, in the consolidated JSM Operations, users are unable to access the Opsgenie UI to gather this ID or retrieve it using the Opsgenie API call https://api.opsgenie.com/v2/teams.

Steps to Reproduce

1. Create an automation rule following this guide.
2. Use Atlassian Team ID in the automation rule.

Expected Results

For consolidated instances be able to use Atlassian Team ID to update the issue responder's field.

Actual Results

A blank responder is added and no one is notified.

Workaround

• Manually add a team as a responder to an incident issue.
• Retrieve all field values for that issue using expand https://<instancename>.atlassian.net/rest/api/2/issue/<issuekey>?expand=names to see the Responders field data and extract the ID.
• 
• Use the extracted ID in the automation rule.