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Suggestion
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Resolution: Duplicate
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Steps to Reproduce:
- Have a JIRA + JSD project running
- Turn JSD notification on
- Raise a ticket on customer's behalf (set customer as the reporter)
- Comment on this issue
- Change issue's status
Expected Results:
- Reporter/Customer should be notified when a comment is added on the issue (3.1)
- Reporter/Customer should be notified when there is a change in the request's status (3.2)
Actual Results:
- No notification is sent to Reporter/Customer regarding the issue.
Workaround:
Disable JIRA Service Desk notification (Cog Icon > Add-ons > JIRA Service Desk Configuration), this way, JIRA notification scheme will work as defined for all events and users.
Notes:
The notifications aren't working for Request Participants as well.
Documentation of JSD Notifications: https://confluence.atlassian.com/display/Cloud/Configuring+JIRA+Service+Desk+notifications
- is duplicated by
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JSDCLOUD-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent
- Closed
- is related to
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JSDSERVER-1465 Reporter/Customer doesn't receive any notification when ticket is created on his/her behalf (JIRA + JSD)
- Closed