Virtual agent Intent with Drop-down (Select list) field doesn't work for iOS/Android in Slack app Mobile

XMLWordPrintable

    • 1
    • Severity 3 - Minor

      Issue Summary

      The Virtual agent Intents are not working properly in the Slack mobile (both Android and iOS) when there's a drop-down selection required.

      You can select one of the values in the drop-down, but the VA or Slack doesn’t recognize it, so it keeps waiting for the answer and doesn't allow the flow to continue.

      Steps to Reproduce

      1. Have an intent with "Ask for information" step
      2. Add a Select list field in the "Field" option
      3. Access Slack App in your mobile and initiate the intent flow
      4. When it reaches the "Ask for information" step try to select a value for the Select list field
      5. After selecting the value you'll see that the intent flow will not continue
        • If you access the thread in another account, you'll see that the Select list didn't receive a value

      Expected Results

      After selecting the value in the drop-down the intent should continue in the Slack thread.

      Actual Results

      Nothing happens and the intent keeps waiting for a value.

      1 -

      2 -

      3 -

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Matheus
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated: