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  1. Jira Service Management Cloud
  2. JSDCLOUD-14572

Allow virtual agent intents to generate AI responses in the workflow

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      AI answers work if an intent is not matched which allows for an effective catch all. However, it's not always predictable whether an intent will be matched or not and so often the requester will go through the various prompt for low confidence matches and requests to rephrase.

      I think it would be a great additional feature to allow an intent to match some broad stroke problem space and then generate an AI response as part of the intent workflow. 

              Unassigned Unassigned
              9681a376e6f0 Matt Roche
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