Summary

Request for a proactive communication strategy and documentation to inform customers and end-users about upcoming changes to Jira Cloud. Enhance transparency, reduce confusion, and minimize support tickets.

Background

Changes to Jira Cloud are currently communicated through blog posts on the Atlassian Cloud Blog, causing confusion and frustration due to lack of prior notification about significant changes.

Proposal

Implement a structured communication strategy with detailed documents on upcoming changes at least two weeks in advance, as a subscription-based notification system, regular updates via email and in-product notifications, an accessible change log page, and training materials.

Benefits

• Improved customer experience

• Reduced support tickets

• Enhanced transparency

• Increased adoption of new features