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  1. Jira Service Management Cloud
  2. JSDCLOUD-14445

Using the On-call responder option generates an error if user doesn't have a JSM license

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      Issue Summary

      On a Jira Software project, the On-call responder option in the Assign Issue Action Component in Automation triggers an error if the conditions below are met:

      1. Actor is set as Automation for Jira OR user creating the rule doesn't have a JSM license

      Automation For Jira doesn't have permission to access Opsgenie in the above scenario, which causes the rule to fail.

      Steps to Reproduce

      1. Go to a Jira Software project;
      2. Go to Project Settings > Automation;
      3. Create an automation rule with the Assign Issue action;
      4. Select the On-call responder assignment of tickets in the action;
      5. Try to Select the team 

      Expected Results

      You can select available teams from Opsgenie

      Actual Results

      An error message is displayed:
      "Failed to retrieve selections, please refresh the page and try again."

      Workaround

      Change the Automation Rule Actor to a user with access to both JSM and Opsgenie.

              Unassigned Unassigned
              cfc4ca56b4f8 Ani Gurudutt
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                Created:
                Updated:
                Resolved: