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  1. Jira Service Management Cloud
  2. JSDCLOUD-14402

Alert description and properties don't render HTML tags in JSM

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      Issue Summary

      HTML tags are not correctly rendered in JSM alerts like they are in Opsgenie

      Steps to Reproduce

      1. Open an alert in Opsgenie
      2. Edit the Description or any Extra property field
      3. Include HTML tags like <a>, <b>, <h1> in the text value and Save
      4. Notice that the HTML text effect is rendered
      5. Open the same alert in JSM

      Expected Results

      The text effect is correctly rendered like in Opsgenie

      Actual Results

      Values appear in plain text

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          Screenshot 2024-07-09 at 18.56.51.png
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        2. Screenshot 2024-07-09 at 18.56.20.png
          Screenshot 2024-07-09 at 18.56.20.png
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              Unassigned Unassigned
              vromero Victor Romero
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                Created:
                Updated:
                Resolved: