Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-14345

JSM Chat Slack: Having over 100 Fields makes Requests uneditable in Slack due to error.

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • JSM Chat
    • None

      Issue Summary

      If a Request has >100 Fields and a User tries to Edit it in Slack, the Modal fails to render the Fields because there's a 100 entry limit on Slack Modals.

      Steps to Reproduce

      1. Create a Request with >100 Fields.
      2. Try to edit it in Slack.
      3. See this Error appear in the Modal:

        Something went wrong.
        ⚠ An error occurred while loading the issue details.
        Share this error ID with support: <error id>

      Expected Results

      The Modal loads correctly and the issue is editable.

      Actual Results

      The Modal fails to load and an error is returned.

      Suggestion
      Have the Modal only load up to 98 Fields, while using the first 2 to warn the User that not all Fields are present, rather than just erroring out.

      Workaround

      Reduce the number of Fields to fewer than 100. Be mindful of system fields like Shared With which can't be removed and won't be listed on Screens.

       

            [JSDCLOUD-14345] JSM Chat Slack: Having over 100 Fields makes Requests uneditable in Slack due to error.

            There are no comments yet on this issue.

              Unassigned Unassigned
              992127aa63ec Payden Pringle
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated: