Issue Summary

In customer portal, while entering the comment, and if the user changes the browser tab before saving the comment, entered comment is cleared.

Steps to Reproduce

1. Login to customer portal
2. Open the ticket
3. Enter the comment but not save it
4. Change the browser tab to another one
5. Entered comment is cleared

Expected Results

Entered comment remains even after changing browser tab

Actual Results

Entered comment is disappeared

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available