Issue Summary

While using JSM Slack Integration, duplicate messages are being received on Slack when creating a new ticket. Additionally, the new ticket in Jira is replacing the "@user" from the Slack message with the ID <UUUexID>.

Steps to Reproduce

1. Create a new ticket with Jira Slack Integration
2. Duplicate messages are received on Slack upon ticket creation
3. In the new Jira ticket, the "@app" from the Slack message is consistently replaced by the ID <UUUexID>.

Expected Results

The Slack workflow App should be triggered only once during a chat interaction and it should display only the "@name" in plain text instead of "<UUUexID>", ensuring that replies from the Assist bot include plain text

Actual Results

The Slack workflow App is triggered twice during a chat interaction and Jira is replacing the "@app" from the Slack with the ID "<UUUexID>".

Workaround

Currently, there is no known workaround for this behavior. A fix will be implemented.