Issue Summary

Bulk update of Customer Request Type not available

Steps to Reproduce

1. Go to JSM search
2. click on Action> Bulk operation
3. Select issues to update
4. click on Edit issues
5. No Request type change is available

Expected Results

Request Type should be present in bulk operations

Actual Results

No Request type field available 

Workaround

1. Export Issues: Use Jira's issue search to find the issues you want to change. You can then export these issues to an Excel or CSV file.
2. Prepare the Data: In your spreadsheet, prepare the changes you want to make. This might just be for your reference to keep track of the changes you plan to make.
3. Bulk Edit: Jira allows you to bulk edit issues, but this won't directly change the request type. Instead, you might be able to change a field that triggers a change in the request type through automation rules or workflows you've set up.
4. Manual Update: For each issue, manually change the request type from the issue view in Jira. This approach is labor-intensive but might be necessary if other methods are not viable