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Suggestion
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Resolution: Fixed
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None
Issue Summary:
Currently, Request Participants are not receiving Slack notifications when added to a ticket.
Expected Results:
Users should receive Slack notifications when added as Request Participants.
Actual Results:
At present, users don't receive Slack notifications upon being added to a ticket as Request Participants.
Workaround:
Unfortunately, there is currently no known workaround to address the absence of request participant notifications in Slack. A workaround will be provided here when available.
- is resolved by
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JSDCLOUD-13188 Ability to include Request Participants on the Slack thread in Assist
- Closed
- mentioned in
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