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  1. Jira Service Management Cloud
  2. JSDCLOUD-14238

Custom field configuration should also list the forms (and their projects) linked to the custom field, similar to what it does for screens already

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Forms - Builder
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently there is no way for a customer to check which Jira fields are used by which form.

      This is a request to automatically update the custom field's context with the form and service project when it is linked to a form field.

      This would provide the customer with a way to easily check which custom field is used in which form and project.

      Background:

      Today the project admin can link a form field to an existing custom field and the custom field will not show any changes in its scope, so the Jira admin does not know that the custom field has been linked to the form field (because the scope of the custom field does not change to include this project). For example - there is a custom field that is used in a JSW project. A form in a service project gets linked to this jira field by a project admin. It is not added to any screens in the service project. The custom field context continues to show the project as 1 - only the JSW project. But because it is linked to the form field the "Real" scope includes the service project as well. 

      It would be helpful in this case to add the form and the service project to the custom field's context - this should be done when the form field is linked to the Jira field. 

              Unassigned Unassigned
              d311beede795 Bhaargavi Natarajan (Inactive)
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                Created:
                Updated: