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  1. Jira Service Management Cloud
  2. JSDCLOUD-14212

Trying to change group name fails due to CMDB - Assets usage

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      Issue Summary

      When trying to change a group's name, you will receive an error related to the group being used in the CMDB - Assets Jira Settings. Without any reference, it is very difficult to identify the assets where the group has been used. User has to manually searched though all the assets to identify the usage.

      Steps to Reproduce

      1. Navigate to admin.atlassian.com
      2. If you have more than one, select the affected site.
      3. Go to Directory > Groups
      4. Select the affected group.
      5. Click on more > Edit Group Name.

      Expected Results

      The "Edit Group Name" pop-up will appear without any errors.

      Actual Results

      You get the following error:

      We're unable to edit the group name group-name, as it is used in Jira administration settings.

      To edit this group name, first remove the group from the following Jira settings:

      domain.atlassian.net

      • CMDB - Assets

      Workaround

      Reach out to Atlassian Support.

          Form Name

            [JSDCLOUD-14212] Trying to change group name fails due to CMDB - Assets usage

            Matt Lane added a comment -

            +1 vote
            The error/message provided in Atlassian Admin when trying to update the User Group's name is currently not very helpful, and lacks context of what Assets schemas, object types and/or objects exactly that are the current Blocker for using the name change feature. Just wanted to provide my feedback, its similar issue when Saved Filters are involved (https://jira.atlassian.com/browse/ID-8534). Thanks team

            Matt Lane added a comment - +1 vote The error/message provided in Atlassian Admin when trying to update the User Group's name is currently not very helpful, and lacks context of what Assets schemas, object types and/or objects exactly that are the current Blocker for using the name change feature. Just wanted to provide my feedback, its similar issue when Saved Filters are involved ( https://jira.atlassian.com/browse/ID-8534 ). Thanks team

            Radu added a comment -

            Hi everyone,

            This is Radu from the JSM Assets team. We would like to thank you for all the comments on the current need edit group names in Assets. The current functionality of group management is expected. I have thus converted this Bug to a Suggestion so that your votes will carry over and you can continue to track our progress.

            Best,

            Radu

            Radu added a comment - Hi everyone, This is Radu from the JSM Assets team. We would like to thank you for all the comments on the current need edit group names in Assets. The current functionality of group management is expected. I have thus converted this Bug to a Suggestion so that your votes will carry over and you can continue to track our progress. Best, Radu

              7260236ab89d Justin King
              09f701f61b25 Mateus Gauto
              Votes:
              10 Vote for this issue
              Watchers:
              14 Start watching this issue

                Created:
                Updated: