Issue Summary

At the moment, when a customer ( ticket reporter , request participant or organization member of the organization shared to the ticket ) added as a ticket "Watcher" too , customer notification will not trigger to the account.

Steps to Reproduce

1. Create a ticket on behalf of a customer with Atlassian Account , or login as the customer to create a ticket.
2. Then, view the issue from JIRA as an agent, and add the customer as "Watcher"
3. Add a public comment to the ticket.
4. Check with the customer if the customer receive the notification.

Expected Results

Customer should receive the notification

Actual Results

Customer didn't get customer notification

Workaround

No workaround , but to fix it , remove the account from "Watcher" . Use automation to remove reporter from watcher list :-