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  1. Jira Service Management Cloud
  2. JSDCLOUD-14153

Lookup Objects action does not show all available schemas

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      Issue Summary

      When having 25 or more schemas available the Schema picker won't show all option on the dropdown menu, instead you need to type in the schema name to select it correctly. The schema name won't appear on the rule after selected, only it's ID:

      Schema "UU" available at the context menu, correctly showing on rule:

      Schema "VV" does not show on dropdown menu, but can be selected by inputting it's name, name value does not appear on rule details, only ID:

      The rule will still use the correct schema and work as expected, however fetching data of the automation won't provide the correct schema name, nor will it provide the information on the UI:

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Have >25 Schemas
      2. Create a new global automation rule
      3. Add a "Lookup Objects" action
      4. Click on the Schema dropdown button
      5. Try to select one of the schemas not listed by manually adding its name

      Expected Results

      All available schemas are shown, can be selected and will properly display on the rule

      Actual Results

      Only 25 schema names appear, others name must be informed manually and won't retain it's name on the rule details, however the rule will still work.

      Workaround

      Currently there is no known workaround for this UI behavior, however the rule will work as expected if you pick the desired schema by searching for its name

        1. image-2024-05-21-14-43-02-081.png
          63 kB
          Joao Vasconcelos
        2. image-2024-05-21-14-44-13-737.png
          61 kB
          Joao Vasconcelos
        3. image-2024-05-21-14-47-24-541.png
          64 kB
          Joao Vasconcelos

              Unassigned Unassigned
              543d2e85f0a8 Joao Vasconcelos
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                Created:
                Updated:
                Resolved: