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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Customer Service Management - Organizations
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1
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Severity 2 - Major
Issue Summary
Issue with longer URLs in organisation URL field
Steps to Reproduce
1. Open a existing organization or create a new one.
2. Open Edit Details
3. Create Field, Label: Test, Field Type: URL
4. Go back to the organization and add any URL that is longer than 255 characters to the newly created field.
5. Observe following response from the API /gateway/api/graphql/pq/3c60a5ad95c4ac19d16548a05095a7a2ff3206304e1ffeb79b97b845f15d8ec4?operation=useUpdateDetailValueForOrganizationMutation
{
"data": {
"customerService": {
"updateOrganizationAttributeValueByName": {
"success": false,
"attribute": null,
"errors": [
{
"message": "Value provided for attribute type url was not valid."
}
]
}
}
},
"extensions": {
"gateway":
}
}
Expected Results
URL to be added successfully
Actual Results
The below exception is thrown by the API
/gateway/api/graphql/pq/3c60a5ad95c4ac19d16548a05095a7a2ff3206304e1ffeb79b97b845f15d8ec4?operation=useUpdateDetailValueForOrganizationMutation
{
"data": {
"customerService": {
"updateOrganizationAttributeValueByName": {
"success": false,
"attribute": null,
"errors": [
{
"message": "Value provided for attribute type url was not valid."
}
]
}
}
},
"extensions": {
"gateway": {
"request_id": "XXXX",
"crossRegion": false,
"edgeCrossRegion": false
}
}
}
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available