Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-13977

Similar ticket's panel section look differs between Incident and Change/Problem Issue Types.

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Unresolved
    • Issue View
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Issue Summary

      Similar requests panels in the issue view look different between incident issue types and change/problem issue types.

      Description

      In the Incident (Issue Type) issues, the similar tickets panel displays thumbs up and thumbs down icons while in Change/Problem (Issue Type) issue view, the similar ticket panel displays an icon to link the similar requests to the current issue.

      Incidents panel view

      Change/Problem panel view

      Steps to Reproduce

      • Create an Incident ticket then another Change/Problem ticket
      • Access the ticket and locate the Similar ticket's ** panel section
      • Similar tickets will be shown, but the linking icon differs depending on the Issue Type.

      Expected Results

      The Similar ticket's ** panel section should look the same across different Issue Types.

      Actual Results

      Similar ticket's ** panel section look differs between Incident and Change/Problem Issue Types.

      Attachments

        Activity

          People

            Unassigned Unassigned
            da0d46984ddc Jairo
            Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

              Created:
              Updated: