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Suggestion
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Resolution: Unresolved
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None
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0
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Issue Summary
When an Issue workflow status has the property Jira.issue.editable false, the issue will be unable to be linked using the queue view.
Viewing the issue directly allows the user to link the issue.
Steps to Reproduce
- Add the issue workflow property Jira.issue.editable false to a status.
- For example, you can add this property to the Done Status
- Using the JSM Queue view, attempt to link the issue to another issue.
- The screen displays the error "The tickets couldn't be linked: Try again soon or get in touch with our support team"
Expected Results
The tickets will be able to be linked OR the error message provided will detail that these issues can't be linked due to the workflow property.
Actual Results
The tickets are unable to be linked and the error message does not accurately reflect why the tickets are unable to be linked.
Workaround
- Place the tickets in a different status that does not have the workflow property Jira.issue.editable false
- Link the issues directly through the issue view and not the queue.