IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Jira Service Management Cloud
  2. JSDCLOUD-13947

Linking an issue using the queue view does not work is property Jira.issue.editable false is set.

    • 0
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      When an Issue workflow status has the property Jira.issue.editable false, the issue will be unable to be linked using the queue view. 

      Viewing the issue directly allows the user to link the issue. 

      Steps to Reproduce

      1. Add the issue workflow property Jira.issue.editable false to a status.
        1. For example, you can add this property to the Done Status
      2. Using the JSM Queue view, attempt to link the issue to another issue. 
      3. The screen displays the error "The tickets couldn't be linked: Try again soon or get in touch with our support team"

      Expected Results

      The tickets will be able to be linked OR the error message provided will detail that these issues can't be linked due to the workflow property. 

      Actual Results

      The tickets are unable to be linked and the error message does not accurately reflect why the tickets are unable to be linked. 

      Workaround

      • Place the tickets in a different status that does not have the workflow property Jira.issue.editable false
      • Link the issues directly through the issue view and not the queue. 

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-13947

            Linking an issue using the queue view does not work is property Jira.issue.editable false is set.

              • 0
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Issue Summary

                When an Issue workflow status has the property Jira.issue.editable false, the issue will be unable to be linked using the queue view. 

                Viewing the issue directly allows the user to link the issue. 

                Steps to Reproduce

                1. Add the issue workflow property Jira.issue.editable false to a status.
                  1. For example, you can add this property to the Done Status
                2. Using the JSM Queue view, attempt to link the issue to another issue. 
                3. The screen displays the error "The tickets couldn't be linked: Try again soon or get in touch with our support team"

                Expected Results

                The tickets will be able to be linked OR the error message provided will detail that these issues can't be linked due to the workflow property. 

                Actual Results

                The tickets are unable to be linked and the error message does not accurately reflect why the tickets are unable to be linked. 

                Workaround

                • Place the tickets in a different status that does not have the workflow property Jira.issue.editable false
                • Link the issues directly through the issue view and not the queue. 

                        Unassigned Unassigned
                        clevine Chris Levine
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                          Created:
                          Updated:

                            Unassigned Unassigned
                            clevine Chris Levine
                            Votes:
                            0 Vote for this issue
                            Watchers:
                            1 Start watching this issue

                              Created:
                              Updated: