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  1. Jira Service Management Cloud
  2. JSDCLOUD-13937

Articles not loading when opened via the Widget

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    Description

      Issue Summary

      Articles are not loading when opened via the Widget.

      Steps to Reproduce

      1. Configure a widget by having a public portal and anonymous access to Confluence.
      2. Embed the Widget to a webpage.

      Expected Results

      Customers are able to view articles via the Widget.

      Actual Results

      After clicking on an article it shows: <instance>.atlassian.net refused to connect.

      Articles can be accessed normally via the customer portal without logging in.

      Ticket creation works normally.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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            Unassigned Unassigned
            adaluz Angélica Luz
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            Dates

              Created:
              Updated: