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Suggestion
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Resolution: Unresolved
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17
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16
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi all,
We have categorised this issue as a suggestion because the email handler infrastructure we have chosen for JIRA Service Desk does not support this functionality. To allow support for the various suggested functionality for email will require a major re-work of our email handler infrastructure. This is currently not on our immediate roadmap as we are looking to deliver more requested features such as email customisation. However, the simplification of our email and configurations is something we will look into in the future, and we will be working on aligning our email configuration and behaviour closer with JIRA’s.
— JIRA Service Desk Team
Steps to Reproduce:
- Navigate to the "Priorities" page and set "Minor" as the Default Priority.
- Create a new Dummy ServiceDesk Project.
- Configure the Email Settings of the Project.
- Sent out an Email with High Importance(This is for Microsoft Outlook) to the ServiceDesk Email.
- Wait until the issue is processed.
Expected Results:
Like the Standard JIRA Incoming Mail Handler, the Email priority would be higher than the Default Priorty.
Actual Results:
ServiceDesk will follow the Default Priority regardless of the Email Priority.
Notes:
- Tested in JIRA and it works so far.
- JIRA Incoming Mail handler documentation
- The Header of the test email:
From: "xxxx" <xxxx@gmail.com> To: <xxxx@gmail.com> Subject: testing service desk priority Date: Tue, 20 Jan 2015 23:35:11 +0800 Message-ID: <001d01d034c6$cf1f2c40$6d5d84c0$@gmail.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_001E_01D03509.DD430880" X-Priority: 1 (Highest) X-MSMail-Priority: High X-Mailer: Microsoft Outlook 14.0 Importance: High Thread-Index: AdA0xqZ5ulBpecvDTB2UxWnXYaA5YQ== Content-Language: en-us
- is related to
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- Gathering Interest