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  1. Jira Service Management Cloud
  2. JSDCLOUD-13924

Create Slack channel for incident action only adds Responders as members

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • JSM Chat

    Description

      Issue Summary

      The automation action "Create Slack channel for incident" won't add selected users as channel members if they're not Responders of that incident.

      Steps to Reproduce

      1. Enable Incident Management in your service project (Project settings > Features)
      2. Create an automation rule using the "Create Slack channel for incident" action
      3. In the 'Channel members' field, include users that should automatically be added to the Slack channel

      Expected Results

      A Slack channel is created and the users selected as channel members are added to it

      Actual Results

      The channel is created successfully, but channel members are only added if they're also Responder of the incident

      Workaround

      Add users as Responders before triggering the channel creation

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            Unassigned Unassigned
            vromero Victor Romero
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            Dates

              Created:
              Updated:
              Resolved: