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  1. Jira Service Management Cloud
  2. JSDCLOUD-13880

The full status name should be displayed in the customer portal

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    Description

      Issue Summary

      The status name in a request in the portal is shown partially. 

      Description

      Status names are limited to 60 characters; however, the status name field doesn't adjust dynamically to the text size on the portal.

      Steps to Reproduce

      • Choose a request and take note of the status shown in the portal
      • Find the status (System > Issues > Statuses) and modify its name.
        The status name could be: "To Do – Status long name to make a point.", which is long enough (less than 60 characters) to be shown in the portal as "TO DO – STATUS LONG NAME TO ..."
      • Access the request via portal and check the status name
      • The status name is not displayed in its entirety.

      Expected Results

      The status name is displayed in its entirety on the customer portal.

      Actual Results

      The status name is displayed partially on the customer portal.

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            Unassigned Unassigned
            da0d46984ddc Jairo
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            Dates

              Created:
              Updated: