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  1. Jira Service Management Cloud
  2. JSDCLOUD-13868

Automation to create object is broken when selecting object type that is not present in the default list of 25 object types

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    Description

      Issue Summary

      • The create Object component in the automation rule seems to be broken when selecting an object type that is not present in the default list of 25 object types.
      • Due to this behavior, the customer is not able to set some of the attributes as the object type disappears within a second after selecting it. 

      This is reproducible on Data Center: (yes

      Steps to Reproduce

      1. Create an automation rule with the component Create Object
      2. Search for the object type that is not present in the list i.e. the object type beyond the default 25 that is showing in the list
      3. Select that object type 
      4. The object type disappears within a second.

      Expected Results

      • Object type should remain selected. 

      Actual Results

      • The object type selected is beyond the default list of 25 object types, disappears within a second after selecting it

      Workaround

      Notes

      Selected object type is still indicated in the Automation component in the builder and indicates the selected Object type.

      The workaround is unnecessary and the configuration may still happen from the UI.

      The scope of this issue is to solve the UI bug.

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              Unassigned Unassigned
              19b241b646f3 Neha Mahajan
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              Dates

                Created:
                Updated:
                Resolved: