I have to try the service desk in Japanese.

JIRA · Confluence is an on-demand version.

You can not if you have access to the customer portal screen from external account, WEB browser falls into an infinite loop, you want to use.

It will continue to reload forever unfortunately.

The same phenomenon can occur even IE · Chrome.

The results are the same whether you clear the cache.

I was not able to find the right answer in the Answers.

I do not know at all whether there is a cause other settings, or whether not good.

Because it can not be made to function the service desk in the state now, I'm having problems so.

Because I am not good at speaking English, I'm sorry If I had a bad speech.

I hope that I get an answer that can be resolved to someone! !

Thanks in advance.

※To reproduce
①I want to create an account for external that is not linked with Google account.
②I give the limited privileges of the only service desk
③I want to access the customer portal screen.
④Infinite loops