A customer reports:

I've connected JSM to Slack but I'd like all messages to automatically become tickets without the user having to click on Raise request. I noticed this can be done by removing all but one connected request types. However the problem is then that if an agent moves the request to a new request type it disconnects the ticket from Slack. Is it possible to have the the message automatically become a ticket and also stay connected when the request type changes?

The problem with the raise request button is the users can avoid clicking it and then the message sits there unattended. Ideally, the user types the message and then is presented with a form to fill out (choose request type, fill in fields for that request type etc). If they cancel filling it out, the message is deleted from the channel

The requirement is therefore to explore the possibilty of the ability to connect multiple request types to slack chat and choose which request type to default to so the user isn't presented with a "Raise request" button.