Issue Summary

Steps to Reproduce

• Attempt creating a new issue in a JSM project in the Agent/Issue View (Please access the screenshot attached)

Current Behaviour

• The current order for the request types to appear in the Issue View > Create issue > Request Type selection dropdown is controlled by the alphabetical sequence for specific issue types defined in Project Settings > Request Types

Suggestion

Add the ability to set a default Request Type against an Issue Type while creating a ticket in the issue view so that when an agent selects a particular Issue Type while creating an issue, a pre-configured Default Request type gets set in the Request Type selection dropdown

This can then be used to raise a ticket or a different Request Type can be selected from the dropdown by the reporter if required

Workaround

• Currently, there is no known workaround for this behavior. A workaround will be added here when available