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  1. Jira Service Management Cloud
  2. JSDCLOUD-13742

Ability to notify on Assist apps Home in Slack when customers reply.

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Details

    • Suggestion
    • Resolution: Unresolved
    • JSM Chat
    • None
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    Description

      Suggestion

      The users can set up chat in their service project.

      And after that, Assist App will notify you when customer actions anything(Create ticket , reply a message).
      However, Assist Apps home is only monitored raised a request. Therefore, they will notify only ticket creation action.

      It would be useful to add a notification in Assist Apps home when any action from customer other than ticket creation.

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            Unassigned Unassigned
            a5d57c498007 Takeshi Muramatsu
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            Dates

              Created:
              Updated: