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  1. Jira Service Management Cloud
  2. JSDCLOUD-13735

Atlassian Assist added extra backlash "\" to jira fields in JSM chat

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • JSM Chat
    • None

    Description

      Issue Summary

      Atlassian Assist added extra backlash "\" to jira fields when the agent user clicked "Take it" button.

      Steps to Reproduce

      1. Create a custom string field and attach to request type
      2. Create a ticket with request type, put in extra backlashes at the end (not just one) e.g. {{test\\\}}
      3. Go to Jira and assign your self to the issue.

      Expected Results

      Atlassian Assist does not update Jira fields

      Actual Results

      Atlassian Assist added extra backlash "\" to jira fields

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              a5d57c498007 Takeshi Muramatsu
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              Dates

                Created:
                Updated: