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  1. Jira Service Management Cloud
  2. JSDCLOUD-13717

JSM Widget does not display Vimeo video added to a KB article

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    Description

      Issue Summary

      When adding a Vimeo video to a KB article, the video URL is shown rather than the player, this is only happening in JSM Widget.

      Steps to Reproduce

      1. Create a Knowledge Base article and insert a Vimeo video following the steps in this documentation
      2. Configure the JSM Widget
      3. Insert the JSM Widget into your page
      4. Search for the article and open it
      5. The video will show as URL rather than the Embeded player

      Expected Results

      Show the embeded player.

      Actual Results

      URL for Vimeo video is shown.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        1. success.png
          success.png
          760 kB
        2. EmbedUrl.png
          EmbedUrl.png
          238 kB
        3. WidgetConnectorError.png
          WidgetConnectorError.png
          69 kB
        4. WidgetVimeo.png
          WidgetVimeo.png
          236 kB

        Activity

          People

            Unassigned Unassigned
            1f7861d5143b David Lima
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            Dates

              Created:
              Updated:
              Resolved: