Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-13715

Ability to hide or remove the "zeros" from the JSM CSAT Report

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Currently, the Satisfaction Report shows "0s" for days without data, which indicates a different overall picture of the actual results. Most trend reports keep the line at the last reported data and don't drop to 0 on days without data.

      As an admin, I'd like to have the option to remove or hide these "0s" from the report to avoid wrong interpretations.

      Expected Results

      We should only expect the report line to drop to 0 when any customer survey reports a 0-star rating.

      Actual Results

      If no CSAT is answered on a specific date, the report will consider this a 0-start rating.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              rsilva@atlassian.com Rodrigo Silva
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: