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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Currently, the Satisfaction Report shows "0s" for days without data, which indicates a different overall picture of the actual results. Most trend reports keep the line at the last reported data and don't drop to 0 on days without data.

      As an admin, I'd like to have the option to remove or hide these "0s" from the report to avoid wrong interpretations.

      Expected Results

      We should only expect the report line to drop to 0 when any customer survey reports a 0-star rating.

      Actual Results

      If no CSAT is answered on a specific date, the report will consider this a 0-start rating.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Issue Summary

                Currently, the Satisfaction Report shows "0s" for days without data, which indicates a different overall picture of the actual results. Most trend reports keep the line at the last reported data and don't drop to 0 on days without data.

                As an admin, I'd like to have the option to remove or hide these "0s" from the report to avoid wrong interpretations.

                Expected Results

                We should only expect the report line to drop to 0 when any customer survey reports a 0-star rating.

                Actual Results

                If no CSAT is answered on a specific date, the report will consider this a 0-start rating.

                Workaround

                Currently there is no known workaround for this behavior. A workaround will be added here when available

                        Unassigned Unassigned
                        rsilva@atlassian.com Rodrigo Silva
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        2 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            rsilva@atlassian.com Rodrigo Silva
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            2 Start watching this issue

                              Created:
                              Updated: