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Suggestion
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Resolution: Unresolved
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None
Issue Summary
Currently, the Satisfaction Report shows "0s" for days without data, which indicates a different overall picture of the actual results. Most trend reports keep the line at the last reported data and don't drop to 0 on days without data.
As an admin, I'd like to have the option to remove or hide these "0s" from the report to avoid wrong interpretations.
Expected Results
We should only expect the report line to drop to 0 when any customer survey reports a 0-star rating.
Actual Results
If no CSAT is answered on a specific date, the report will consider this a 0-start rating.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available