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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Request type - Single request type configuration
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1
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Minor
Issue Summary
Customer field user filtering doesn't work with Roles.
Steps to Reproduce
- Give a user permission to be a part of a specific group. for example customer group in JSM.

- The user is a member of jira-servicemanagement-customers-atl-test-abhalotia
- Add this group to a project role TEST.

- create a custom field called CF_user_TEST (user picker)
- Enable user filtering

- Add this Custom Field in a Request Type, and check use present value and hide from portal as shown in the screenshot. And then save. the changes.

- An error will come up
We couldn’t save your changes
We couldn’t update the “test -1” issue type. Refresh and try again.
Expected Results
No error is expected.
Actual Results
We couldn’t save your changes
We couldn’t update the “test -1” issue type. Refresh and try again.
Workaround
A workaround is if we replace User Filtering with groups, for example Group: jira-servicemanagement-customers-atl-test-abhalotia