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  1. Jira Service Management Cloud
  2. JSDCLOUD-13674

["Agent replies now default to public" change] Ability to keep option to defaulted to private for Slack Assist

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Regarding Creating a more cohesive Assist experience in Slack announcement, the feature of setting where agent replies default to private will remove from on March 27, 2024.

      The change should be significant impact to the customer even available to use internal comment.

      Please help to ability to keep the option to defaulted to private settings as Slack Assist feature.

            [JSDCLOUD-13674] ["Agent replies now default to public" change] Ability to keep option to defaulted to private for Slack Assist

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              poye philoye
              6aa6ce5a27d7 K.Kitajima
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                Created:
                Updated: