Issue Summary

When emailing the Jira service management customer portal, duplicate comments are created from one email and added to a single Jira Issue.

For example, an email that should have created one comment, creates eight duplicate comments, 1 minute apart. 

Steps to Reproduce

An intermittent issue.

Unable to reproduce but issue is not related to:

• Automation for Jira
• Legacy Automation
• User error

Expected Results

One comment will be added for one email received. 

Actual Results

Multiple comments will be added to a ticket for one email received. 

Workaround

No workaround is present but issue is intermittent.