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  1. Jira Service Management Cloud
  2. JSDCLOUD-13608

Assist - Comment being posted directly on the Request Channel if the thread is deleted

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      Issue Summary

      Assist is posting issue comments directly into the Slack Request Channel if the original thread for the issue is completely deleted.

      Steps to Reproduce

      1. Create a ticket using the Assist Request Channel on Slack
      2. Delete the thread and all the replies so the whole thread is deleted
      3. Add a comment on the created ticket on the Jira Side

      Expected Results

      The comment should not be posted directly on the Request Channel in Slack

      Actual Results

      The comment is being posted directly into the Request Channel

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              6842b65324be Bruno Moreira (Inactive)
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              3 Vote for this issue
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                Created:
                Updated: