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Suggestion
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Resolution: Unresolved
Problem Description
When we use Custom detection to hide signatures, under "Hide email signatures in issues and portals, the signature gets stripped off based on the custom text we have added, however if the customer uses a signature in a different language it does not get translated automatically and email signature not get removed
Suggested Resolution
Ability to translate the key words automatically during issue creation
Why this is important?
Customers might be replying in the default language of the project but the signature might be in a different language and because of which it adds too much content to the issue
Workaround (if any)
Add the keywords in language customer uses
Ability to hide signature when the signature is in different language
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Suggestion
-
Resolution: Unresolved
Problem Description
When we use Custom detection to hide signatures, under "Hide email signatures in issues and portals, the signature gets stripped off based on the custom text we have added, however if the customer uses a signature in a different language it does not get translated automatically and email signature not get removed
Suggested Resolution
Ability to translate the key words automatically during issue creation
Why this is important?
Customers might be replying in the default language of the project but the signature might be in a different language and because of which it adds too much content to the issue
Workaround (if any)
Add the keywords in language customer uses