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  1. Jira Service Management Cloud
  2. JSDCLOUD-13592

Ability to hide signature when the signature is in different language

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Description

      When we use Custom detection to hide signatures, under "Hide email signatures in issues and portals, the signature gets stripped off based on the custom text we have added, however if the customer uses a signature in a different language it does not get translated automatically and email signature not get removed

      Suggested Resolution

      Ability to translate the key words automatically during issue creation

      Why this is important?

      Customers might be replying in the default language of the project but the signature might be in a different language and because of which it adds too much content to the issue

      Workaround (if any)

      Add the keywords in language customer uses

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-13592

            Ability to hide signature when the signature is in different language

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Problem Description

                When we use Custom detection to hide signatures, under "Hide email signatures in issues and portals, the signature gets stripped off based on the custom text we have added, however if the customer uses a signature in a different language it does not get translated automatically and email signature not get removed

                Suggested Resolution

                Ability to translate the key words automatically during issue creation

                Why this is important?

                Customers might be replying in the default language of the project but the signature might be in a different language and because of which it adds too much content to the issue

                Workaround (if any)

                Add the keywords in language customer uses

                        Unassigned Unassigned
                        8ee2d1e0f6b6 Shamanth Holla (Inactive)
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            8ee2d1e0f6b6 Shamanth Holla (Inactive)
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated: