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  1. Jira Service Management Cloud
  2. JSDCLOUD-13560

Setting up SLAs per priority will not work properly when different languages are involved

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • SLA

      Issue Summary

      Setting up SLAs per priority will not work properly when different languages are involved

      Steps to Reproduce

      1. Change your Atlassian Account to a language other than English at https://id.atlassian.com/manage-profile/account-preferences
        • This was replicated using Brazilian Portuguese
      2. Setup SLAs on a project with priorities shown in that language
      3. Add a default SLA

      Expected Results

      SLA follows the priorities selected

      Actual Results

      SLAs will all fall under the default SLA, not matching the defined priorities

      Workaround

      Set the SLA using English as your language.

      Note: when accessing the SLA using a different language than the one used to set it up, it'll also show an error besides each priority.

              Unassigned Unassigned
              asantos2@atlassian.com Augusto Pasqualotto (Inactive)
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                Created:
                Updated:
                Resolved: